Although Allstate Uses Conexes for their commercial policies, any auto or coverage that is added to the policy needs to be done through this system to be able to have coverage. Hired Auto Physical Damage Coverage provides additional physical damage protection for vehicles rented, leased, hired or borrowed for business use, not including vehicles borrowed from employees or business partners. (any borrowing of vehicles by employees) that means you need to have the coverage on your policy. When in connexus after adding the coverage to the policy underneath the hired auto liability information in the State of Illinois, add Excess Hired: IF ANY that means that it will cover incidental exposures excluding vehicles borrowed or rented.
Once the coverage has been added it will appear under optional coverage, then under Hired Auto Physical Damage, what will appear is Comp Cost of Hire: If ANY will allow you to have coverage for incidental exposures.
Although the hired auto liability coverage has been added you need to select the deductibles in order to ensure you have physical damage for the vehicle. This can be done in connexus as well under the policy tab.